Myra Golden Seminars

The Power of Positive Language: How it Can Transform Live Chat and Phone Calls

7 Step Call Flow Strategy for Contact Centers

How to Build Rapport with Your Customers

20 Phrases to Set Boundaries with Customers

20 Ways to Say "No" to a Customer Without Saying the Word "No"

7 Ways to Respond When A Customer Uses Microaggressions

Words Matter in De escalating Customers

When There's No Solution in the Moment, Try This.

How to Write a Complaint Response Email to a Customer

7 Phrases Customer Service Agents with Astute De-escalation Skills Use Everyday

Emotionally Intelligent Customer Service Pros Use This Technique to Calm Customers

Building Confidence to De-escalate

This is How You Communicate Empathy to Customers

5 Phrases That Work Better Than, "Ma'am, I Need You to Calm Down "

8 FREE customer service classes on LinkedIn Learning! Including 4 of my courses!

How to Improve Your Call Control Skills | Myra Golden Interview

Get Customers to Accept Your Word As Final - a Mini Workshop!

"How to Handle Difficult Customers" Event Preview - Myra Golden

This is how you control calls with talkative customers